Onze has completed several jobs for me over the years. Always high quality work from a reliable, on-time, responsive team.
05:24 01 Dec 20
My home is 80 years old and was long overdue for an upgrade to its mechanics. I did my research and developed a basic idea for how I wanted to convert the home from oil to gas, upgrade the electric to a 200 amp panel and add central a/c. The gas company had at some point provided me with a list of approved contractors. I shopped around and if the contractor even showed up to the appointment there was always something that wasn't right, some were shady, most gave me prices that were 2x - 3x what they should have been and a few low balled the hell out of me but had in their proposal a clause for unforeseen charges which left it wide open for me to get hit with huge "extra costs". I was then referred to Onze Southern CT. I called and left a message, almost immediately Jim Onze called me back, this really caught my attention as every single other company took days to reply, and again if they even called back or showed up. I told Jim I knew exactly what I wanted and he stopped me and said how do you know. After a brief conversation he asked if he could come look at the project area and if it was ok with me he would like to show me three different options for the project. I agreed and we set an appointment.Jim Onze showed up on time for the appointment, not only that he showed up early throughout the entire project to ensure everything went smooth. Just as he said he would he provided me with three options that would fit what the home needed. He took the time to explain each and walk me through the benefits and advantages of each system. We agreed on what we would install and began to move forward with the gas company installing the line from the street. Jim provided me with advice and guidance the entire way, in fact he saved me over $1,000 with the gas company at one point.In searching for an electrician and an hvac company I experienced the same thing, they wouldn't show up, they seemed shady or were rip off artists. I told this to Jim and just how exasperated I was feeling with this and he offered two referrals to me, and as you would expect the electric and hvac companies that he turned me on to were of the same caliber as Onze Plumbing, offered advice, guidance and mapped out the perfect plan to complete the project.I now have a completed system installed that upgraded all the major points for heating and cooling in the home plus I can install a home generator and gas range in the kitchen with ease from pre planning the lines we ran.Onze is a family owned business, all of their employees were the most professional I have worked with on this or any home I have ever owned. The price was not the cheapest for this project but it was not the most expensive, this is the perfect example of you get what you pay for. The professionalism, advice, guidance and dedication to customer service is five stars. I appreciate everything Jim Onze, his son and employees did to complete this project to perfection. I recommend this company above any other.
05:07 28 Nov 20
If I could give them more than 5 stars I would! I needed a new boiler in my home, and I contacted a number of different companies to figure out the best way to replace the old boiler. I spoke with small, medium and large sized firms and received a number of proposals. The Onze proposal was by far the best, not only in terms of price, but was also delivered very quickly and was well thought out. They then followed through and completed the job very efficiently and seamlessly as the new boiler meshed right in with my existing heating system. I was so impressed with their work that I am discussing doing additional work to my home’s plumbing and heating system with them. Overall, they exhibited excellent workmanship, fair pricing and pride in a job well done. I highly recommend them to others who are looking for high quality heating and plumbing work done to their home or business.
12:45 26 Nov 20
22:14 25 Nov 20
21:41 25 Nov 20
We just moved into a new house that needed a lot of plumbing repairs done and Jason Onze did an amazing job in a short amount of time so that everything works perfectly. They also put in a new heating system in one day and it was seamless. We are happy to recommend Onze Plumbing and will call them for any future issues.
21:34 25 Nov 20
17:16 02 Oct 20
Onze Plumbing & Heating does quality work. From meeting the owner Jim and how he explained the whole process from the removal of the oil tank, water heater and oil burner was very good. I also like the way his crew with the leadership of his son worked. Two of them showed up at 7:30am to start disconnecting the old heating system and a few hours later 2 more showed up to start removal from the basement and start the installation. It was pouring rain that day and they kept on top of cleaning up as they progressed. The last 2 guys showed up to install the exhaust and intake for the system. I was really impressed with how these guys worked as a team. They were finished in about 12 hours. Jim came back to go over the operation with me and show me how to increase the hot water. He also told me if I had any problems don't hesitate to call him directly. Overall I would give them a 10 for total customer satisfaction.
01:20 01 Sep 20
10:59 26 Aug 20
Great plumbers very professional fair pricing. Very nice also.
09:51 03 Jul 20
Jim not only had the expertise to install water systems associated with a geothermal a/c and heating, but left no stone unturned recently trying to solve a vibration hum occurring at night in the pipes that both another plumber and my irrigation system service could not solve.
17:47 01 May 20
The absolute best! You know you’re getting the job done right with these guys! Clean and professional!
David & Leticia Rivera
14:00 14 Apr 20
When I called Jim Onze he was able to provide same day service. Within an hour of my call his son Jason arrived to repair my hot water issue. Jason did excellent work. Definitely will be using Jim and his team for future work. I highly recommend them.
00:21 07 Apr 20
James and Jason are top notch. So responsive and available when needed. We recently had an issue with our tankless water heater and they fixed it same day! They stock parts for the units they sell, and unlike others they listen to your issue and explain what’s wrong in plain language you can easily understand. I can’t recommend them enough!
01:22 06 Apr 20
Had an issue and someone came out within 30 min to take a look and fix the problem. Great customer service!
15:01 03 Apr 20
Jim and Jason have helped us out a lot recently with time sensitive work. They have been very reliable and responsive. Pleasure to work with.
23:46 21 Mar 20
Jim Onze and his team have been amazing from start to finish - we had a lot of corroded pipes that needed to be removed from a small underground crawlspace. Onze provided a quote quickly, and once we started the project, addressed everything swiftly. When we had follow-up questions, Onze responded right away and helped us resolve our issues, going above and beyond. The work was great and customer service incredibly appreciated!
16:30 08 Jul 19
This company is fantastic to work with. Great pricing, quick response, and easy communication. Nice, polite, trust worthy people who do a great job! I highly recommend them!
17:32 23 Apr 19
Jim and his entire company are easy to work with, professional, and deliver solid work on time. Jim and his team are also easy to communicate with. We have hired them for every plumbing job after they first worked for us doing a major pipe rerouting and adding a laundry and a bathroom in our basement. Definitely our go-to plumber!
05:00 19 Apr 19
14:15 13 Apr 19
Highly recommended. Replaced our water heater, excellent worksmanship, communication, and reliability. Went above and beyond for us.
14:43 01 Apr 19
Extremely efficient, knowledgeable and friendly service!
23:06 31 Mar 19
I had never met Jim or his guys before he came to help with my heating conversion. But how I felt when they finished up was that he was the best plumber that you could hire anywhere and he was treating the job like it was for family. I wish there were an option for more than five stars
13:59 31 Mar 19
We've been using Jim Onze Plumbing & Heating for years for big and small jobs. Always very reliable, great service, reasonable prices, and the nicest people. Highly recommended.
19:35 30 Mar 19
18:48 30 Mar 19
We’ve used James Onze for several years and it’s consistently been a great experience. Service is punctual and the work is fastidious. Onze performs regular maintenance on our home, answers emergency calls, and done new work on an extensive remodel. Mr Jim has gotten on the phone with us to help us troubleshoot an issue on a Friday night before a summer holiday weekend and once on New Year’s Day. He and Jason have promptly replied to our service calls on weekends. Not that things always go wrong with our system—far from it— but when issues do turn up occasionally, we can always count on Onze to help.This is a family business in the best and truest sense of the word. Kind and professional. We wouldn’t think of using anyone else.
20:35 29 Mar 19
Honest honest honest!!! I can not say enough nice things about this family business! We had a huge problem with our water system and they spent time and energy to help us fix it. After a lot of phone calls it was determined that the product was defective and that the product manufacturer would not honor the full scope of the nessesary repairs. They went out of their way to try to resolve this with the company when they were not the original installers of the system. James spent a lot of time explaining alternatives and NEVER tried to upsell us. The guys came in and did the work they promised. It was done cleanly, they fixed any other problems they found and they explained everything without ever making me feel like it was a bother when I watched the work and asked questions. I highly recommend this company and would without reservation recommend them to family or friends. A+++
16:51 29 Mar 19
Jim and his son were extremely easy to work with, professional and did a great job. I highly recommend James Onze Plumbing!
01:31 08 Feb 19
Recently I converted from oil to gas and decided to add an on demand hot water heater. The installation is "display perfect"with attention to precise placement of all components and pipes. The idea of heating only the water I'll use and the savings involved is appealing! I also had a garbage disposal replaced in my kitchen. The neatness in this installation is impressive too. I highly recommend James Onze Plumbing and Heating.
02:16 05 Feb 19
These guys are fantastic! James did a natural gas conversion for me and helped me renovate my kitchen and half bath this past year. Both times He and Sons were excellent to work with. Their work was clean, efficient and fairly priced.They were always friendly and easy to talk to and work with. I highly recommend their work for any level of construction or renovation.
23:33 04 Feb 19
The Onze team cares about all of the jobs they have and all of their customers. They treat every home as if it’s their own with respect quality work and care.
14:45 14 Jan 19
I've had flawless experiences with these guys since day 1. They've done water main repairs and updates. sinks, garbage disposals, toilets, water lines, hot water heaters, bath tubs, exterior water spickets. No job is too small and no job is too large. Truly professional, knowledgeable and up to date with all technological advances within their trade. Absolutely reliable and are there when needed. I could not recommend them enough. Prices are spot on for the quality of work received. I will continue to use them for all my future plimbing and heating updates and ne.
01:19 05 Jan 19
They did a great job replacing my water heater and repairing my sink and washer drain.
11:56 03 Jan 19
They were professional and courteous. When a technical issue occurred a couple days after the installation of oil to gas conversion with a new tankless heater, they were responsive and were quickly able to correct the problem. I hired them again a few weeks later to replace my sump pump, after i encountered flooding in my basement due to heavy rain fall. They were able to replace my sump pump the same day. Pricing is pretty fair for thier quality work. I recommend and will definately use thier services again.
23:23 02 Jan 19
Had James Onze plumbing and heating do a oil to natural gas conversion for me with a high efficiency boiler and to say I was completely satisfied would be an understatement. Extremely professional and informative throughout the whole process. The workmanship of the entire project was top notch and I couldn’t have been happier with the outcome. Highly recommended!!!!
20:28 21 Dec 18
We have used James Onze Plumbing and Heating to tackle our new home reno this year. We took on a major master bathroom & kitchen renovation and I could not thank this company more for their professionalism/work ethic/ & skills in order to turn my house projects into everything I envisioned it would be, not to mention how quickly yet carefully they get the job done. I would definitely recommend them for all your plumbing and heating needs!
20:35 03 Dec 18
I found the members of this family owned business to be fair, honest, reliable, communicative, and good with follow through. They have provided me with routine plumbing services and even replaced my boiler and hot water heater at a price comparable to two other companies quoting the job. I would highly recommend them.
12:18 24 Sep 18
I highly recommend James Onze Plumbing & Heating. Jim and his sons have now completed two majors projects for us, and conduct yearly maintenance on our new boiler system. For the first project, Jim installed a brand new, high efficiency, direct venting boiler system in our home when we purchased it. Most recently, Jim ran the plumbing for a new half bathroom that we added. In both cases, Jim and his sons are responsive, reliable, efficient, incredibly neat, and effective. The work they do is nothing short of beautiful (we often take guests down to the basement just to check out our new boiler). Perhaps best of all, whenever I have an issue, I can call or text Jim and he's immediately responsive. I don't think I've waited more than a day for someone to come by the house when we need something. And for the larger projects, not more than a week. Above all, everyone I've interacted with from the Onze business have conducted themselves with the highest standard of professionalism and integrity. Highly recommend!
00:08 22 Sep 18
They did an awesome job on my house. I would definitely recommend them and use them in the future.
01:17 07 Aug 18
23:35 19 Jun 18
11:06 11 Apr 18
Excellent experience with this company. We've used this company three times in the past five or so years and we have been very happy with the quality of work and fair price. Onze installed a complete bathroom for us, they've replaced the main sewer pipe inside the basement and have replaced all water faucets for outdoor water connections. They are professional and extremely knowledgeable. We have referred this company to our friends and family many times over and everyone has been very happy with Onze.
04:27 17 Feb 18
15:52 25 Nov 15
Extremely helpful and quickly resolved a time sensitive plumbing when we had company over. Would definitely recommend to family and friends.